NSW home buyers: your inspector's 40-page report, decoded into a plain-English verdict within 24 hours, before you bid.

Start with the major defects section and the pest findings, because those decide the purchase. Read every 'further investigation recommended' as a red flag, check which areas the inspector could not access, and treat hedged phrases like 'indicates the possibility of' as the inspector flagging risk without committing to a diagnosis.

A plain-English decode groups the findings by severity with page references, so you can forward them to your conveyancer. General information only, not professional advice.

A major defect is a defect that affects the structural integrity or safety of the building, or needs substantial repair. Examples include significant structural cracking, major water ingress, roof failure and active termite damage. Minor defects are cosmetic or maintenance items, like paint or worn fittings.

The Australian inspection standard (AS 4349.1) sets the framing, but each inspector applies it differently, so read the finding itself, not just the label. General information only.

It depends on whether the damage is past or active, and what repairs will cost. Past damage with a documented treatment history is very different from live termites. Get a licensed pest manager to confirm whether activity is current, and a builder to quote the repairs before you decide.

Use the findings and the quotes to negotiate the price through your conveyancer before going unconditional. General information only.

It is inspector hedging: the inspector saw something worrying but will not commit to a diagnosis. Treat it as a flag, not a finding. The phrase appears where the inspector suspects an issue, such as concealed damp or possible termite activity, but cannot confirm it in a visual inspection.

Get the specific area checked by the right specialist, such as a builder, pest technician or engineer, before you buy.

The inspector found something outside what a visual inspection can assess, and wants a specialist to look closer. Do not ignore it: the phrase means 'I can see enough to worry, but not enough to conclude.' It is one of the strongest signals in the report that more information is needed.

Get the specialist's report before you go unconditional, and factor the likely cost into your offer.

It depends on the cause. Condensation and minor leaks are usually fixable at modest cost. Rising damp and active plumbing leaks need proper quotes and can be expensive. What matters is whether the cause is identified and priced: an unexplained damp reading stays a red flag until a specialist names the cause.

Ask for the damp source to be identified in writing before you commit. General information only.

Yes. Defects found in a building and pest report are standard negotiation material. Get repair quotes from licensed trades, hand the findings to your conveyancer, and ask for a price reduction or for the vendor to complete repairs before you go unconditional.

The decode gives you the findings in plain English with page references, ready to forward to your conveyancer.

Active termite workings, past damage with no evidence of treatment, and conditions that invite termites: timber in ground contact, poor drainage, or stored timber against the house. Areas the inspector could not access are also red flags, because what cannot be seen cannot be ruled out.

Any of these deserves a specialist's follow-up before you buy. General information only.

No. ReportLens translates your inspector's report into plain English. It is general information only: not a structural engineering opinion, not a pest management recommendation, and not legal advice. It does not replace the licensed professionals who assess your specific property.

For structural, pest or legal questions about your purchase, see a licensed engineer, pest manager or your conveyancer.

Then we may not be able to parse it reliably, and we will tell you so instead of guessing. An unparseable report gets a refusal and a full refund, automatically. Run the free parse check first: it costs nothing and confirms whether your PDF will decode cleanly.

The refusal test is part of the honesty design: no decode is better than a guessed one.

No, and be wary of anyone who does. Some reports are genuinely clean. The decode is worth A$49 because it tells you that in plain English, with every finding checked and cited, so you can bid with confidence either way.

A clean report with cited nil findings is a genuine result, not a failure.

One decoded report: plain-English findings grouped by severity, hedged inspector verdicts translated with page references, flagged inspection gaps, your next questions, and the refusal list. It is a one-off payment with no subscription, delivered within 24 hours of us receiving your report PDF.

Every finding carries a page reference back to the original report, so your conveyancer can verify it.

The parse guarantee: if your PDF cannot be parsed reliably, the refund is automatic with the refusal. There are no change-of-mind refunds, and Australian Consumer Law guarantees apply. If we miss the 24-hour turnaround, you can cancel for a full refund.

Refunds go to the original payment method, and the refusal email confirms the timing.

Yes. You pay the A$49 through the secure Stripe checkout, then email your report PDF with your payment receipt. Your decode is delivered within 24 hours of us receiving your report. If your report cannot be parsed reliably, we refuse it and refund you in full, automatically.

You receive a payment receipt by email; keep it, as it is matched to your report when it arrives.

Every decode is currently done by hand: you pay A$49, email your report PDF, and your decode is delivered within 24 hours of receipt. The automated decoder must still pass all three honesty tests before it goes live. The turnaround SLA and the parse guarantee apply to every decode either way.

The three tests are the refusal test, the hedge test and the messy-PDF test, described in the how-it-works section.